Terms & Conditions

02Acceptance of Terms

By accessing this website or engaging Hyper Era for any service, you confirm that you have read, understood and accepted these Terms & Conditions. If you are acting on behalf of a school, college, hospital, shop, institute, company or organisation, you confirm that you have authority to approve the service engagement.

• All communication through website form, WhatsApp, call, email or written proposal may be used to understand service requirements.
• Final scope of work is decided only by the approved quotation, invoice or written confirmation.
• Additional work beyond approved scope may require extra charges and extra delivery time.

03Services Provided

Hyper Era provides technology, software, digital growth and business support services for businesses and institutions. Services may include planning, design, development, testing, deployment, configuration, promotion, compliance assistance and support depending on the selected package or agreement.

AI-assisted, face-recognition or biometric-style workflows may be optional modules within certain products. Their availability, permitted use, data handling and limitations may be further defined in product-specific documentation or agreements.

04Client Responsibility

The client must provide correct information, required content, images, logo, business details, domain or hosting access, third-party account access and approvals on time. Hyper Era is not responsible for delays caused by incomplete details, late feedback or third-party account issues.

• The client must ensure that content, images, brand material and operational data supplied to Hyper Era are legal, accurate and owned or authorised for use.
• Where a customer uploads or controls personal data through School ERP, Hospital Software, Restaurant Software, applications or other hosted systems, the customer is responsible for having appropriate authority to collect and use that data and for providing notices, permissions or consents required for its users.
• The client must not use Hyper Era systems to upload unlawful, unauthorised or intentionally harmful information.
• The client must review demo links, design previews, configured workflows and final delivery before approval. New changes after approval may be treated as additional work.

05Payment Terms

Payment must be made as per quotation or invoice. Work may begin after advance payment unless otherwise agreed in writing. Pending payment may pause development, campaign setup, hosting renewal, support or final handover.

• Domain, hosting, cloud infrastructure, paid ads, premium plugins, APIs, SMS or WhatsApp gateways, AI services, payment providers and other third-party tools may be charged separately.
• Taxes, if applicable, may be charged as per government rules.
• Once work has started, advance payments are generally non-refundable against allocated resources and work time.

06Delivery, Revision & Handover

Project delivery timelines depend on scope, content availability, client approvals, technical complexity and third-party service response. Revisions are provided according to the selected package or written agreement. For separately hosted software, deployment, migration, data export, backup, retention and handover arrangements may also be defined in the applicable service order or product agreement.

• Major redesign, new features, extra pages, extra modules or repeated changes may increase cost and timeline.
• Final source files, credentials or admin access may be shared after payment clearance, where applicable.
• Hosting/server issues from third-party providers are handled according to provider response and support policy.

07Digital Marketing, Promotion & Influencer Services

Hyper Era may provide SEO, digital advertising, social media promotion, local promotion, content-led campaigns and influencer campaign services through HyperEra.net. Actual performance depends on budget, audience, location, competition, content quality, creator participation and third-party platform rules or algorithm changes.

• Hyper Era does not guarantee fixed leads, sales, ranking, views, followers, engagement, campaign reach or revenue.
• Ad spend, creator/influencer compensation and other third-party campaign costs are separate from service charges unless clearly included in the proposal.
• Influencer participation, campaign eligibility, content approval, posting requirements, campaign duration and payout conditions may be defined in the applicable campaign brief or confirmed communication.
• Any platform restriction, rejection, policy update, account limitation, reach reduction or content removal is controlled by the respective third-party platform.

08Support & Maintenance

Support is provided according to the chosen package or agreement. Maintenance may include minor bug fixes, basic updates, backup guidance, security checks and technical assistance. New features, heavy redesign, new content writing, extra modules or third-party integrations may require additional charges.

AI-assisted outputs, summaries, recommendations or automated analysis are support features and may contain errors. They should be reviewed by an appropriate human user before being relied on for academic, operational, financial, medical or other significant decisions. Hospital or healthcare software features are not a substitute for diagnosis or professional clinical judgement.

09Limitation of Liability

Hyper Era works professionally to provide reliable services, but we are not liable for indirect losses, business loss, third-party outages, search engine algorithm changes, social media policy changes, server downtime, payment gateway issues, AI output errors, customer-controlled data misuse or client-side configuration errors, except where responsibility cannot lawfully be excluded.

Business registration, tax, filing, licensing, trademark, legal-support or compliance services delivered through HyperEra.net depend on accurate information and documents supplied by the client and may also depend on government departments, registries, banks, payment providers, professionals or other authorities. Hyper Era provides the agreed assistance but cannot guarantee approval, registration, filing acceptance, ranking, revenue, clinical outcome or any result controlled by a third party.

Any dispute should first be resolved through mutual discussion and written communication. If legal action becomes necessary, it will be handled according to applicable Indian laws and the jurisdiction stated in the relevant agreement or invoice.